Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account.
• Business Information: Company name, business address, and tax identification numbers for broker accounts.
• Transaction Data: Information about ticket listings, orders, and financial transactions.
• Communications: Messages, support requests, and other communications with us.

We also automatically collect certain information when you use our services, including IP address, browser type, device information, and usage data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

3. Information Sharing

We may share information about you in the following circumstances:

• With Marketplaces: To facilitate ticket listings and orders on connected platforms like VividSeats.
• Service Providers: With vendors who perform services on our behalf (payment processing, analytics).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with any merger, sale, or acquisition.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure password hashing using industry-standard algorithms
• Regular security assessments and penetration testing
• Access controls and authentication requirements

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking

We use cookies and similar technologies to collect information about your browsing activities. You can control cookies through your browser settings, though disabling cookies may affect functionality.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us